As a Customer Support & Recovery Officer you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring a positive customer experience. If you have excellent communication skills and a passion for helping others, this role is perfect for you.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Address customer inquiries, complaints, and requests with a positive attitude.
• Provide accurate information about projects, services, and company policies.
• Resolve customer issues by identifying problems and offering effective solutions as per company policies and SOPs.
• Track and monitor all outstanding dues from clients
• Initiate contact (calls, emails, WhatsApp messages) to follow up on overdue payments.
• Negotiate and arrange suitable payment plans if necessary.
• Maintain detailed logs of recovery communications and commitments.
• Ensure professional and firm conduct in all interactions.
• Identify patterns or bottlenecks in payment delays and suggest process improvements.

Requirements:

• Previous experience in a call centre or customer service role (preferred)
• Excellent verbal communication skills with a friendly and professional tone.
• Basic computer skills.
• Strong problem-solving skills and attention to detail.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive training and ongoing support.
• Opportunities for career growth and advancement.
• A positive and inclusive work environment.