Job purpose
Reporting to the General Manager, this position leads and motivates a team tasked with ensuring consistent high standards of cleanliness and service throughout the mall accommodation. Whereby your role will include key responsibilities such as:
Responsibilities and Accountability
As Manager Housekeeping, You'll need to:
· Ensure housekeeping procedures and training checklists are in place, maintained and adhered to.
· Ensure team is trained, motivated and focused.
· Monitor guest satisfaction and address feedback efficiently and effectively for the benefit of guests, owners and coworkers.
· Create accurate budgets, manage labor, conduct regular inventory checks & audits, and develop progression plans.
· Coach, manage job performance and conduct regular reviews
· Report deficiencies in a timely manner and maintain detailed logs.
· Coordinate with vendors and suppliers to ensure focus is on cost saving measures and quality products
· Ensure deep cleaning project tracking & accurate billing is in place
· Participate in regular team meetings and promote an open door policy.
· Work and communicate in a professional manner, assisting as necessary to develop team spirit and to achieve standards of work and guest care.
· Actively promote Predator Ridge and facilities while contributing to the smooth operation and overall profitability.
· Maintain a clean and well-organized work area.
· Ensure policies and standard operating procedures are followed consistently and look for areas of opportunity.
Skills
You'll need to have:
- Prior Supervisory experience, excellent interpersonal skills with proven ability to lead a team and manage conflict.
- Prior experience in housekeeping/custodial tasks
- Must be highly organized with strong attention to detail.
- Must have effective time management skills and be able to work in a fast paced environment with multiple interruptions.
- Must be able to follow written and verbal instruction, work with minimal supervision and demonstrate honesty and integrity.
Must be flexible in hours and days available to