| Job Title: |
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Specialist QoS Complaints Analysis |
| Category: |
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Engineering |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Hold a Bachelor’s in Engineering (Electrical, Telecommunication, Electronics, Computers). |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
4 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 30, 2014 |
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| Job Description: |
The ideal candidate should: Job Description
Determine subscriber perceived end-to-end network quality of service through customer complaints trends and analysis. Conduct regular trending and analysis of trouble tickets to determine chronic network faults leading to their permanent fix and future prevention. Responsible to receive High Impact customer complaints, liaise with respective technical teams for immediate analysis and resolution. - Act as a single point of contact from Technology with Commercial for addressing all of their issues.
- Maintain ownership of overall complaints process b/w CC and Technical, ensure timely and genuine resolution of all Trouble Tickets within defined SLA.
- Establish regular communication with customer care and sales teams for recording their voice on network problems
- Develop and improve procedures/processes with Customer Care and other Technical departments for efficient dealing of subscriber issues.
- Conduct train sessions within team and for Customer Care for the purpose of educating them regarding better handling of customer technical problems.
Essential Skills
Knowledge and working experience on any of RAN, CS Core, PS Core, IN&VAS platforms. Project Management experience. Good statistical analysis and technical reporting/presentation skills. - Proficiency in operating MS Office suite
Desirable Skills |
| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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