Admin Related Tasks

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Re-direct calls as appropriate and take adequate messages when required
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
• Dealing with any inquiries at the reception
• Communicate with clients and vendors
• Liaise with staff in other departments
• Ensuring that the reception area is tidy and clutter free
• File and maintain records
• Receive and sort daily mail/deliveries/couriers
• Order and maintain stationary, kitchen supplies and janitorial equipment
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Maintains security by following procedures; monitoring logbook; issuing visitor badges and work with the Hr and admin department.

After Sales Related Tasks

• Creating the Reports regarding Customers Complaints all over Pakistan.
• Creating reports to arrange the Parts as per complaints from Market.
• Verification of Warranty Cards and creation of Customers Database
• Daily basis Calls to end customers to ensure the quality of product.
• Managing the Spare parts and complaints in AGE ERP CS Module
• Oversee all the office affairs regarding Customer Services in the absence of HOD
• Follow up of Customer Complaints all over Pakistan Customer Services Canters.
• Solving the problems of Branches regarding Customer Services.
• Making the reports & data about the Installers all over Pakistan.
• Issuance of Missing Warranty Cards required by customers.
• Receive and launch the complaint received by calls, email or sms.